Delivery

Ordered today, on its way today

Orders placed before 14:00 on a working day leave our Bonabassem store the same day. Fees, timelines and payment are all set out below in full, before you pay. Nothing is added afterwards.

Douala

Same day

Free delivery over

50 000 CFA

Returns

No returns

Dispatch cut-off

14:00

Delivery zones & timelines

We deliver in person across Douala and by vetted partner courier everywhere else in Cameroon. You receive a WhatsApp confirmation with the courier reference as soon as your parcel leaves us.

Destination

Time

Fee

Method

Douala — all quarters

Same day / next day

500 – 1 500 CFA (by location)

Our own rider

Yaoundé

1–2 working days

2 000 CFA

Agency pickup

Limbe · Buea

1 working day

1 000 CFA

Agency pickup

Bafoussam · Bamenda

1–2 working days

2 000 CFA

Agency pickup

Edéa · Kribi

1–2 working days

1 500 – 2 000 CFA

Agency pickup

Elsewhere in Cameroon

2–5 working days

Quoted at checkout

Nearest agency

Free delivery applies inside Douala on orders above 50 000 CFA. Out-of-town fees are quoted at checkout by destination; agency pickup is available anywhere a partner courier operates.

Payment

Pay however is easiest for you. We confirm every payment in writing before dispatch.

MoMo

MTN Mobile Money

We send a prompt to the number you give at checkout. Keep the transaction reference until delivery.

OM

Orange Money

Same process as MoMo. Confirmation is sent by WhatsApp within minutes of payment.

Card

Visa / Mastercard

Processed through our payment provider. We never see or store your card details.

Security note

We will never ask for your mobile money PIN, your full card number or a one-time code over chat or phone. Any message that does is not from us.

Returns and replacements

Skincare is a hygiene product, so the rules have to be specific about what we can take back. Where it matters, we are generous.

No returns

All sales are final. For hygiene reasons we do not accept returns or exchanges, so please check your order carefully before you pay.

Opened items

Skincare cannot be resold once it has left our store, so opened products cannot be returned, except in the cases below.

Wrong or damaged item

Tell us within 48 hours with a photo. If the item you received is wrong, or was damaged by us, we will replace it.

Reaction to a product we recommended

Contact us with details of the reaction. Where we advised the purchase, we will look at it with you and recommend a gentler alternative.

Authenticity guarantee

Every product we sell is authentic. No fakes.

We buy only through authorised distributors and log the batch code and expiry of every unit we receive. Ask for the record of your order at any time and we will send it. We are confident in every product we sell: no fakes. If a product bought from us is ever proven not to be genuine, we will replace it.

Batch records on request

Every unit logged on arrival with batch code and expiry date. Message us your order number.

Authorised distributors only

No grey-market stock, no unnamed importers. Invoices kept for every line we carry.

Replaced if proven

If a product is ever proven not to be genuine, we replace it.

Delivery questions

How do I track my order?

You receive a WhatsApp message with the courier reference the moment your parcel leaves the store. Inside Douala the rider calls you directly before arrival.

Can I collect from the store instead?

Yes. Choose store pickup at checkout and collect at Axe Lourd Bonabassem (opposite the Jehovah’s Witness Church), Monday to Saturday between 9:30 and 19:30. Pickup is always free.

Do you deliver on Sundays?

Not normally. Douala deliveries run Monday to Saturday. Sunday delivery can be arranged for urgent orders. Ask on WhatsApp.

What if I am not there when the rider arrives?

The rider will call and wait briefly, then reschedule for the same or next day at no extra cost. After two failed attempts a small redelivery fee applies.

Is my parcel discreet?

Yes. Orders ship in unbranded outer packaging with no product names visible on the outside.

Do you ship outside Cameroon?

Not yet. We are working on Gabon, Chad and Equatorial Guinea. Write to us and we will let you know when it opens.