Delivery & returns
Ordered today, on its way today
Orders placed before 14:00 on a working day leave our Bonabassem store the same day. Fees, timelines, payment and returns are all set out below in full, before you pay. Nothing is added afterwards.
Douala
Same day
Free delivery over
50 000 CFA
Returns window
14 days
Dispatch cut-off
14:00
Delivery zones & timelines
We deliver in person across Douala and by vetted partner courier everywhere else in Cameroon. You receive a WhatsApp confirmation with the courier reference as soon as your parcel leaves us.
Destination
Time
Fee
Method
Douala — all quarters
Same day / next day
500 – 1 500 CFA (by location)
Our own rider
Yaoundé
1–2 working days
2 000 CFA
Agency pickup
Limbe · Buea
1 working day
1 000 CFA
Agency pickup
Bafoussam · Bamenda
1–2 working days
2 000 CFA
Agency pickup
Edéa · Kribi
1–2 working days
1 500 – 2 000 CFA
Agency pickup
Elsewhere in Cameroon
2–5 working days
Quoted at checkout
Nearest agency
Free delivery applies inside Douala on orders above 50 000 CFA. Out-of-town fees are quoted at checkout by destination; agency pickup is available anywhere a partner courier operates.
Payment
Pay however is easiest for you. We confirm every payment in writing before dispatch.
MoMo
MTN Mobile Money
We send a prompt to the number you give at checkout. Keep the transaction reference until delivery.
OM
Orange Money
Same process as MoMo. Confirmation is sent by WhatsApp within minutes of payment.
Card
Visa / Mastercard
Processed through our payment provider. We never see or store your card details.
Cash
Cash on delivery
Available inside Douala only. Please have the exact amount ready for the rider.
Security note
We will never ask for your mobile money PIN, your full card number or a one-time code over chat or phone. Any message that does is not from us.
Returns & exchanges
Skincare is a hygiene product, so the rules have to be specific about what we can take back. Where it matters, we are generous.
Unopened items — 14 days
Sealed, unused products in original packaging can be returned within 14 days of delivery for a full refund or exchange. Keep the receipt or order number.
Opened items
For hygiene reasons we cannot resell opened skincare, so opened products are not returnable except in the cases below.
Wrong or damaged item
Tell us within 48 hours with a photo. We collect at our cost and send the correct product immediately, or refund in full.
Reaction to a product we recommended
Contact us with details of the reaction. Where we advised the purchase, we handle it case by case, usually with a credit or an exchange for something gentler.
Refund timing
Mobile money refunds land within 24 hours of approval. Card refunds take three to seven working days depending on your bank.
Authenticity guarantee
If it is not authentic, you get every franc back
We buy only through authorised distributors and log the batch code and expiry of every unit we receive. Ask for the record of your order at any time and we will send it. If a product bought from us is ever shown not to be genuine, we refund it in full, collect it at our cost and withdraw the whole batch from sale.
Batch records on request
Every unit logged on arrival with batch code and expiry date. Message us your order number.
Authorised distributors only
No grey-market stock, no unnamed importers. Invoices kept for every line we carry.
Full refund, batch withdrawn
Any authenticity failure means a full refund plus removal of the entire batch from sale.
Delivery questions
How do I track my order?
You receive a WhatsApp message with the courier reference the moment your parcel leaves the store. Inside Douala the rider calls you directly before arrival.
Can I collect from the store instead?
Yes. Choose store pickup at checkout and collect at Axe Lourd Bonabassem (opposite the Jehovah’s Witness Church), Monday to Saturday between 9:30 and 19:30. Pickup is always free.
Do you deliver on Sundays?
Not normally. Douala deliveries run Monday to Saturday. Sunday delivery can be arranged for urgent orders. Ask on WhatsApp.
What if I am not there when the rider arrives?
The rider will call and wait briefly, then reschedule for the same or next day at no extra cost. After two failed attempts a small redelivery fee applies.
Is my parcel discreet?
Yes. Orders ship in unbranded outer packaging with no product names visible on the outside.
Do you ship outside Cameroon?
Not yet. We are working on Gabon, Chad and Equatorial Guinea. Write to us and we will let you know when it opens.